Investment Information

Advisory basis - Risk capacity and risk tolerance

In connection with your advisory basis, your risk capasity and risk profile will be assessed based on the following basis

APR on investment certificates

You can find the annual percentage rate (APR) for all Danish investment associations at the website of Investeringsforeningsrådet. In this way, you can easily compare various investment certificates. We recommend that you contact your adviser if you wish to learn more about APR or get assistance to choose investment certificates to invest in. 

Business partners in connection with investment advisory services

We must inform you about all forms of consideration, including commission, which we receive from our business partners.

No Jyske Bank employee receives commission or bonus from Jyske Bank or from any of our business partners.

Business partners in connection with investment advisory services

Calculation of risk on derivative financial instruments

Here you find information about how to calculate market value, market risk and credit risk.

Calculation of risk on derivative financial instruments [PDF]

Complaints to the Bank and to the Danish Complaints Board of Banking Services

You should always contact your branch in case you are dissatisfied with your relationship with Jyske Bank or if you are dissatisfied with the outcome of any inquiry.

If, after having discussed the problems with your branch, you do still not agree with Jyske Bank, you may file a complaint with: Jyske Bank A/S, Juridisk Afdeling, Vestergade 8-16, 8600 Silkeborg,

If you still disagree with Jyske Bank, you may submit a complaint to: Pengeinstitutankenævnet Østerbrogade 62, 4. sal, 2100 København Ø, tel.: +45 35 43 63 33 -

You should submit your complaint using a special form which is available from the Danish Complaints Board of Banking Services and can be downloaded from the Board’s website listed above. The Complaints Board currently charges DKK 150 for hearing a complaint. The amount will be refunded if your complaint is sustained in part or in full, or if your complaint is rejected, withdrawn or lapses.

Execution venues

Click on this link to see the stock exchanges and financial institutions with which Jyske Bank does business.

Execution venues [PDF]

Facts about deposit guarantee

As from 1 October 2010, all deposits up to 100,000 euros (about DKK 750,000) per depositor are guaranteed by the Danish Guarantee Fund for Depositors and Investors. That is an increase of the amount guaranteed before Bank Package I was introduced, of up to 50,000 euros (about DKK 375,000) per depositor.

Special deposits (such as savings under pension schemes) will be covered to an unlimited extent.

Read more about Jyske Bank’s financial strength (in danish)

How are you covered?
As a client of a bank you will be covered against loss to a wide extent through The Danish Guarantee Fund for Depositors and Investors, should the bank be subject to compulsory winding up or suspend payment.

The Guarantee Fund covers the deposits of both private and corporate clients including associations and enterprises.

Coverage will be paid out after deduction of the client’s debt, if any, to the same financial institution. If you have borrowed money from the bank, the sum you owe will be withdrawn from your deposit when the coverage of the Guarantee Fund is calculated. This does not apply to special coverage bonds (SDOs) which cannot be offset.

Fully-covered deposits
The coverage of a number of account types is unlimited. In other words, your deposits, if any, in the undermentioned account types which are supported by law will be fully covered.

The account types are, among others:

  • ‘Kapitalpensionskonti’
  • ‘Selvpensioneringskonti’
  • ‘Ratepensionskonti’
  • ‘Børneopsparingskonti’
  • ‘Etableringskonti’

This also applies to deposits in a number of account types which can no longer be created:

  • 'Indekskonti'
  • 'Uddannelsesopsparing'
  • 'Boligopsparing'

Several account holders
If an account is held by several account holders, the holders are regarded as individual depositors (provided every person is registered as a holder of the account).The deposit in the account is shared between the account holders and included in the amount guaranteed for every depositor by the Guarantee Fund (up to 100,000 euros/about DKK 750,000).

The compulsory winding up of a bank will not affect the delivery of securities held in individual custody accounts, e.g. at the Danish VP Securities Services. If the bank fails to deliver securities which it has held in custody, administered or managed, the Guarantee Fund covers investors’ losses by up to 20,000 euros per investor.

More information
The website of the Guarantee Fund offers more information about the Fund's coverage.

You are always welcome to contact your adviser if you have any questions or would like to discuss your savings.

Facts about EMIR

New rules for transactions involving derivatives
In 2009, the G20 countries adopted a resolution with the purpose of stemming a new financial crisis due to poor risk management of derivatives. In Europe, the resolution will, among other things, be implemented through a new regulation which is popularly called EMIR (European Market Infrastructure Regulation).

About the new legislation
EMIR includes various obligations. The most important ones are clearing, reporting and risk reduction.

The various obligations depend on your classification as a client.

EMIR distinguishes between four types of clients and counterparties:

  • Private individuals
    Private individuals trading in their own civil registration number.
  • Small non-financial counterparties
    Companies and commercial enterprises with a volume of derivatives below a determined clearing limit.
  • Large non-financial counterparties
    Companies with a volume of derivatives above a determined clearing limit.
  • Financial counterparties
    Banks, insurance companies, investment associations etc.

Almost all Danish enterprises will be classified as ’small non-financial counterparties’. The difference between small and large non-financial counterparties is the type of transactions concluded and trade volume. Transactions made with the purpose of reducing commercial risks are also kept outside the calculation of trade volume.

This information is targeted at private individuals and small non-financial counterparties who are not comprised by the clearing obligation. Consequently, we will not go into detail with the clearing obligation.

About reduction of risk
The rules on the reduction of risk consist of various requirements which are listed here:

Timely confirmation
Rules have been introduced specifying how long time may pass from a transaction has been concluded and until it has been confirmed by both parties. When EMIR has been fully implemented, both parties must confirm the terms and conditions within two days.

Reconciliation of transactions
There are demands that the conditions of all ongoing transactions and their valuations should be reconciled at least once every 12 months. If more than 100 transactions are concluded between the client and the bank, the demand is at least once a quarter. If the client disagrees on the conditions or the calculated market value, the client must inform the bank so that the parties can reach agreement.

At Jyske Bank, such reconciliation is made at the end of the year or the quarter.

On a daily basis, Jyske Bank forwards a list to the client's Netbox showing existing transactions between the client and the bank with information about calculated market values.

Solution of disagreement
Rules for the handling of disagreements must always be laid down.

According to Jyske Bank's conditions the client must check the confirmation of the transaction before it is signed. In addition, the client must check the daily list of calculated market values. If the client disagrees, he/she will contact his/her adviser at the bank. If the client cannot agree with the adviser, the client sends a written complaint via email to

Duty to report
The bank already reports certain transactions to the Danish FSA according to other rules.

As a new feature, EMIR imposes a duty to report on all clients. Private individuals who trade in derivatives in their own civil registration number are, however, exempt from reporting.

All transactions must be reported to an authorised unit, also referred to as Trade Repository. When new transactions are made and when existing transactions are changed.

We anticipate that the duty to report will take effect as at 1 January 2014.

Jyske Bank is making efforts to be able to carry out reporting on the client's behalf. This applies to all transactions made with Jyske Bank. 

More information
If you wish to receive further information about EMIR, we refer you to The Danish FSA's theme page on EMIR.

FX Global Code of Conduct

Jyske Bank has adopted and signed the FX Global Code of Conduct (FXGCC). Hence, we back the unique cooperation between central banks and market participants around the world. The code consists of 55 principles and aims to promote a robust, fair, liquid, open and transparent foreign exchange market. 

More information about the FX Global Code can be found below.

Instrument categories

At Jyske Bank you can trade the below non-complex instrument categories via self-service channels such as Jyske Netbank and Jyske Mobilbank.

If you are interested in advisory services concerning these instrument categories, it is a statutory requirement that we make sure that you have knowledge of the instrument categories you want to trade via a relationship manager at the Bank. You may obtain knowledge of the non-complex instrument categories through your relationship manager or your investment adviser…

You may also gain trading access to more complex securities, such as US equities, ETFs, complex corporate bonds, EM bonds, ADR, certificates etc. This only requires that your knowledge of such types of securities is tested. Such testing is a statutory consumer protection measure, cf. MiFID II. If you are interested in trading with complex instrument categories, please call +45 89896999 during 8 am and 5 pm.

Complex instruments

Key Information for PRIIPs

When you trade in financial instruments in Jyske Bank, you must be able to understand and compare the most important aspects and risks of the investment you wish to make. Therefore we are under the obligation to make a number of information documents on financial instruments available to you - PRIIPs key information.

See the information documents

MiFID categories

In accordance with the Danish executive order on investor protection in respect of securities trading, we are required to categorise all clients according to the Markets in Financial Instruments Directive (MiFID). MiFID categories determine the degree of investor protection that the client enjoys and which is described under each category.

There are three MiFID categories prescribed by law:

  • Retail clients - enjoy the highest level of investor protection
  • Professional clients - enjoy a slightly lower level of investor protection
  • Eligible counterparties- enjoy no investor protection

In addition, it is possible for retail clients to be categorised as an “elective professional client” for one or more asset classes. This means they will be treated as professional clients in respect of the asset classes for which they fulfil certain criteria.

Retail Client

As a retail client you obtain the highest level of investor protection, which implies, among other things, that:

  • you must receive information about our prices and services in good time before you execute transactions
  • we must ensure that you have sufficient knowledge or experience in trading in relevant financial instruments (securities)
  • before purchasing selected investment certificates and certain other investment products you may request investor information (Key Investor Information or PRIIPs KID)
  • when we advise you, we must obtain knowledge about your investment purposes so that we can offer you advice matching your needs including also knowledge about:
    • Your educational background
    • Your occupation
    • Your time horizon and risk tolerance
    • Your financial affairs
  • advisory minutes (suitability assessment) are prepared every time you have received advisory services and before any transactions are executed
  • we are obliged in connection with the execution of orders to obtain the best possible price inclusive of trading costs unless we execute the order according to other criteria determined by you
  • every three months we send you a list of holdings
  • one every twelve months, we send you a total overview of the amount paid in investment service costs and product costs

All clients who do not fulfil the requirements of being categorised as a professional client or eligible counterparts cf. below will be categorised as retail clients. Retail clients may hence be both personal clients and business undertakings.

Elective professional client in connection with one or more asset classes

Retail clients trading very actively in some types of financial instruments may request re-categorisation as an "elective professional client” in connection with one or more asset classes. This means that in respect of these asset classes, a client can be treated as a professional client even though the client is a retail client. The client has to apply to the bank to be re-categorised as an elective professional client. In accordance with the law, the Bank must make a thorough assessment whether the client is capable of making his own investment decisions and understanding the risks involved. In addition, at least two of the following three criteria must be satisfied:

  1. the client has carried out transactions, in significant size, in the relevant market – at an average frequency of 10 per quarter over the previous four quarters
  2. the size of the client’s financial portfolio, defined as including cash deposits and financial instruments, exceeds EUR 500,000
  3. the client works or has worked in the financial sector  for at least one year in a professional position, which requires knowledge of transactions or service envisaged

Seen in relation to the categorisation as a retail client, the categorisation as an elective professional implies lower protection in the form of:

  • with respect to information about costs and fees the client and the Bank may agree to give less detailed information
  • there is no requirement of the bank to prepare advisory minutes after the provision of advisory services and before any transactions are executed
  • before purchasing selected investment certificates and certain other investment products you may request investor information (Key Investor Information or PRIIPs KID)
Per se professional clients

A per se professional client is a large undertaking meeting two of the following three size requirements on a company basis:

  1. own funds of EUR 2,000,000
  2. balance sheet total of EUR 20,000,000
  3. net turnover of EUR 40,000,000

Seen in relation to the categorisation as a retail client the categorisation as a per se professional client implies a lower degree of protection in the form of:

  • that the Bank may take its point of departure in the per se professional client having knowledge and experience in trading relevant financial instruments (including securities)
  • the Bank may take its point of departure in the client’s financial affairs being sufficient to make the desired investments and understanding the financial consequences of the investments
  • there is no requirement that the Bank prepares advisory minutes after the provision of advisory services and before any transactions are executed
  • with respect to information about costs and fees the client and the Bank may agree to give less detailed information
  • before purchasing selected investment certificates and certain other investment products you may request investor information (Key Investor Information or PRIIPs KID)
Eligible counterparty

The legislation defines eligible counterparties as a specific type of undertaking, for instance: financial institutions, pension funds, insurance companies.

Eligible counterparties only benefit from a moderate degree of investor protection in the form of:

  • information on investment services and financial instruments
  • information about costs and fees for investment services
  • reporting on transactions and services rendered

An eligible counterparty receiving advisory services or portfolio management services is treated in the same way as professional clients.

Order execution policy

Jyske Bank will take all reasonable steps to achieve best execution, when executing orders on your behalf.

Order execution policy [PDF]

Regulated third-country stock exchanges [PDF]

Last Look Disclosure [PDF]

Best Execution Report

Order types

See a list of the various order types which Jyske Bank offers you.

Order types [PDF]

Policy for conflicts of interest

Jyske Bank has prepared business procedures designed to identify and handle conflicts of interest.

Policy for conflicts of interest [PDF]

Policy on responsible investment at Jyske Bank (revised January 2011)

Jyske Bank seeks to optimise its clients’ investments on the basis of their risk profiles. Jyske Bank takes corporate social responsibility in connection with investments, meaning that environmental, corporate social and corporate governance (ESG) issues are included in the investment decisions.

Jyske Bank has signed the Principles for Responsible Investment (PRI), which is a joint declaration on corporate social responsibility in connection with investments and the fulfilment of six key principles for responsible investment.

Jyske Bank cooperates with other investors to exercise active ownership in relation to companies with ESG challenges.

Jyske Bank has entered into an agreement with an external adviser, from whom Jyske Bank twice annually receives a screening report on companies seriously violating international norms or conventions.

In order to assess the reports from the external adviser, decide on the contribution to the cooperation with other investors on active ownership and in order to act in situations involving ESG challenges, Jyske Bank has established an internal committee, which can quickly be convened to decide on Jyske Bank’s stance on the individual investment or the individual company.
Exercising responsibility when selecting investments is a very complicated matter. Opinions differ widely when it comes to responsible investment. Investors, authorities, media, politicians and interest groups have varying definitions of the concept. Jyske Bank does not wish to be bound by certain conventions or international charters. Jyske Bank wishes to be at liberty to assess which companies and industries it will invest in on the basis of corporate social responsibility.

Jyske Bank's policy for responsible investment is part of Jyske Bank's overall policy for corporate social responsibility (CSR).

Price list, services

Here is a complete list of the costs of various services at Jyske Bank. At the moment the information is only available in danish.

Price book (in danish)

Risk classification of investment products

In Denmark rules on the risk classification of various investment types have been introduced.

Before making a specific investment you will then be able to check if you risk losing part of your investment, your entire investment, or more than your investment.

Investment products are split up into three so-called traffic lights – green, amber, red.

See the various investment types (the list has been prepared by the Danish Ministry of Economic and Business Affairs).

You can consult the list before making an investment. We point out that the risk classification should not be the only basis on which you make investment decisions. We recommend that you seek supplementary information and use appropriate tools or discuss the matter with your adviser before making investment decisions. Your adviser will give you a finer-tuned assessment of the risk involved in investing in a specific security or investment product.

It is important for us to stress that there is no connection between the investment profile attached to your portfolio and the risk classification of the individual investment products held in your portfolio.

SI information

Below you find an overview of the security codes for which Jyske Bank is a systematic internaliser. As a minimum, we offer spot orders for 10% of the standard market size.  

Overview [PDF]

Commercial policy – systematic internaliser [PDF]

Supervisory authority

The Danish Financial Supervisory Authority, Gl. Kongevej 74 A, DK-1850 Frederiksberg C supervises Jyske Bank's compliance with current legislation and with executive orders.