Are you dissatisfied?

Using direct dialogue is often the most effective way to communicate. If you are dissatisfied with the way you have been treated, then talk with your adviser or the market director about it. Perhaps there was an error or a misunderstanding that can easily be corrected.

If you have suggestions for improvements, you can also give us feedback on our praise and criticism page.

If you are still dissatisfied

If you feel that it has not been possible to find a solution through dialogue with your adviser or the market director, you may contact the director for:

We will then look into the matter.

Do you want to complain?

If you are not satisfied with the outcome of your dialogue with us, you can file a complaint with Jyske Bank and Jyske Realkredit’s complaints officer, Legal Department:

Jyske Bank A/S
Legal Department
Vestergade 8-16
DK-8600 Silkeborg
[email protected]

Other avenues of complaint

If Jyske Bank's or Jyske Realkredit’s complaints officer rejects your complaint, of if you are not satisfied with the answer from the complaints officer, you may file a complaint with the Danish Financial Complaint Board. But it requires that:

  • you are a consumer,
  • it is a relationship that does not differ significantly from a personal client relationship, or
  • you are an association or business, and the relationship relates to the account product: Basic Corporate Account

Contact

The Secretariat for the Danish Financial Complaint Boards
Store Kongensgade 62, 2. sal
DK-1264 Copenhagen K
www.pengeinstitutankenaevnet.dk

You may also use the online complaints portal of the European Commission. This is particularly relevant if you are a consumer residing in another EU Member State. If you complain via the complaints portal, you must state Jyske Bank’s email address: [email protected].