Are you dissatisfied?
Using direct dialogue is often the most effective way to communicate. If you are dissatisfied with the way you have been treated, then talk with your adviser or the branch executive officer about it. Perhaps there was an error or a misunderstanding that can easily be corrected.
If you have suggestions for improvements, you can also give us feedback on our praise and complaints page Ris og Ros.
If you are still dissatisfied
If you feel that it has not been possible to find a solution through dialogue with your adviser or the branch executive officer, you may contact the business director for:
The business director will then look into the matter.
Do you want to complain?
If you are not satisfied with the outcome of your dialogue with us, you can file a complaint with Jyske Bank and Jyske Realkredit’s complaints officer, Legal Department:
Jyske Bank A/S
Other avenues of complaint
If the complaints officer of Jyske Bank or Jyske Realkredit rejects your complaint, or if you are not satisfied with the answer from the complaints officer, you may complain to the Danish Complaint Board of Banking Services or the Mortgage Credit Complaint Board
The Secretariat for the Danish Financial Complaint Boards
Store Kongensgade 62, 2. sal
DK-1264 Copenhagen K
You may also use the online complaints portal of the European Commission. This is particularly relevant if you are a consumer residing in another EU Member State. If you complain via the complaints portal, you must state Jyske Bank’s email address: email@example.com.