How to request an account statement in Jyske Online Banking Business

How to do this

1. Log in to Jyske Online Banking Business (Instructions).
2. Select “Import/export file” and then select “Export” in the left-hand menu.
3. Select “Order extracts” at the top right. 
4. Select “Balancing” at the top of the drop-down list.
5. In the field "Frequency", choose how often you want to receive your account statements. 
6. By clicking "Yes" to "Combine with other extracts, if possible", you will receive your extract along with other files of the same format and frequency. If, for instance, you have already set up a regular extract for one or more accounts, and you register a new account that you would like to include in the file featuring the other account statements, you will have to order an extract for which you only select your new account while also choosing the same frequency as specified in your existing extracts, and then click "Yes" to "Combine with other extracts, if possible".
   
   If you have selected more than one account for this extract, while also selecting "Combine with other extracts, if possible", only the accounts selected for this specific extract will be combined in one file.
   
   If you need to add more than one account to an existing extract, these can only be combined with other extracts of the same type by setting up one extract at a time containing only one account. Another option is to delete any existing extracts of the same type and order a new extract containing the relevant accounts.
   
   If you want to receive the account statement in a separate file, choose "No" to "Combine with other extracts, if possible". 

7. Select the date of the first extract. The earliest time possible for you to receive your first extract is the morning of the upcoming banking day after you set up the extract. Once you have specified a date and move on to the next field, you will see details specifying the date on which you will receive the first extract, the date(s) covered by the first extract and the date of the next extract. 
8. Choose the format in which you want to receive the file. If your preferred format is not available on the list, select "Show formats” below to see a list of all available formats.
9. If you have registered an alternative delivery address, you will now have to choose whether you want to receive the file in Jyske Netbank Erhverv or via one of the alternative options.
10. To the right, select the accounts that you want to include in the file.
11. If you want to apply these same options to your future extract orders, tick off the field “Save settings”.
12. Complete the order by clicking "Order".

Retrieve file

Starting from the date of the first extract, and at the frequency chosen, a new file will be ready for download in Jyske Netbank Erhverv - under “Export”. Here you can see all files that have not yet been retrieved. How to retrieve a file:

1. Select “Import/export file” and then select “Export” in the left-hand menu.
2. Go to “Files overview” at the top left (if you are not already on this page). The files overview displays all files that have not yet been retrieved. 
3. You can retrieve a file by clicking ”Download” to the right of the file. 
4. Your browser settings will control where the file is saved.