How to stop a payment in Jyske Online Banking Business

You can stop a payment which has been set up in or imported into Jyske Online Banking Business or is automatically paid via Betalingsservice.

These instructions will guide you on how to:

  • stop one or more payments that you have set up in Jyske Online Banking Business.
  • stop a SEPA payment.
  • stop an upcoming payment to be paid via Betalingsservice.
  • stop a payment which has been processed via Betalingsservice before the 7th of the payment month.
  • see all upcoming payments.

Stop one or more payments that you have set up in Jyske Online Banking Business

  1. Log in to Jyske Online Banking Business (see guide).
  2. Click "Payments" in the menu.
  3. Click "Payment overview" in the sub-menu.
  4. Click the orange "stop icon" in the right-hand side of the payment. Now you will see a brief message at the top of the screen stating that the payment has been stopped.

Do you need to stop numerous payments? Tick off the respective payments in the overview to the left and click "Stop ticked", which is featured above and below the list of payments. You will now see a brief message at the top of the screen stating that the payments have been stopped.

Rights and deadlines

If a "stop icon" is not featured in the right-hand side, it means the payment cannot be stopped. This might be because you have not been assigned the rights to do so, or that the cut-off time for stopping the payment has passed. You can find specific cut-off times (deadlines) under "Payments" and "Deadlines” in the menu.

Stop a SEPA payment

SEPA payments (EUR payments) are executed three times a day, at 8.30, 11.00 and 13.30 CET.

If you have set up and approved a SEPA payment before 8.30 CET, this will be executed at 8.30 CET. It is only possible to stop this payment before 8.30 CET.

If you have set up and approved a SEPA payment at 9.41 CET, this will be executed at 11.00 CET, and the payment can be cancelled before 11.00 CET.

If you have set up and approved a SEPA payment after 13.30 CET, this will be executed on the following banking day at 8.30 CET. It is possible to stop this payment before 8.30 CET on the following day.

For instance, a SEPA payment created at 8.15 CET, but not approved until 9.30 CET, will be executed at 11.00 CET. Meaning, it is the time of approval that decides when a payment is ready for execution.

Stop an upcoming payment to be paid via Betalingsservice

Payments processed via Betalingsservice (Direct debit) are featured in Jyske Online Banking Business under "Account entries".

We receive details pertaining to BS payments up until the last day of the month, but you may be lucky to see these entries several days before the 1st of the month.

If the payment date has not yet been reached, you will find the entries under "Upcoming entries – next 30 days".

  1. Log in to Jyske Online Banking Business (see guide).
  2. Find "Account entries".
  3. Find the relevant payment under "Upcoming entries - next 30 days".
  4. Click "Stop" to the right of the entry.
  5. Select "Stop", if you only want to stop the next payment, or select "Stop payment and agreement", if you want to de-activate the entire payments agreement, meaning it will no longer be automatically paid via Betalingsservice.

Stop a payment which has been processed via Betalingsservice before the 7th of the payment month

Up until the 7th of a payment month (or on the first banking day after, if the 7th is a banking holiday/weekend), you can decline a BS payment.

If the payment date has been reached, you can stop the payment by clicking on the entry text in Jyske Online Banking Business under  "Account entries".

  1. Log in to Jyske Online Banking Business (see guide).
  2. Find "Account entries".
  3. Find the relevant payment and click on the associated entry text.
  4. Click "Stop".
  5. Click "OK" to confirm.

See all upcoming payments

It is not a standard feature for upcoming entries to be displayed among your account entries in Jyske Online Banking Business, but you can activate this function.

  1. Log in to Jyske Online Banking Business (see guide).
  2. Find "Account entries".
  3. Select "Edit" in the top-right corner of the relevant caption.
  4. Use the drop-down menu to choose whether you would like to see future entries either at the top or bottom of the account entries page.
  5. Confirm your choice by clicking "Save".