You should always contact your branch in case you are dissatisfied with your relationship with Jyske Bank or if you are dissatisfied with the outcome of any inquiry. If, after having discussed the problems with your branch, you do still not agree with the Bank, you may file a complaint.
As a customer of Jyske Bank you will be covered against loss to a wide extent through The Guarantee Fund for Depositors and Investors, should Jyske Bank go bankrupt or suspend payment.